White paper

Technology is evolving at a remarkable rate. In this rapidly changing industry, customer experience has become a key factor that sets companies apart as they compete for an advantage. With the rise of Artificial Intelligence, customer experience (CX) is being redefined, enabling businesses to engage with customers more effectively. 

The integration of AI in customer management can be of value, saving time and energy for CX teams in various tasks such as building persona profiles, designing customer journeys, detecting customer pain points, and extracting insights that can be used to improve customer experience as well as contribute to business objectives.

This whitepaper explores practical application within the Customer Journey Management framework as well as the key considerations businesses should address when implementing AI, aiming to inspire its adoption as a powerful tool for achieving your customer-centric business goals.

Building rich, customizable user interfaces is a challenge that many web applications face. Developers need solutions that provide flexibility, performance, and extensibility, especially for drag-and-drop editors, landing page builders, and WYSIWYG content creation. Enter Craft.js, a headless framework for building these complex user interfaces with React. In this guide, we will learn about the architecture of Craft.js, the workflows, custom components, state management, and extensibility.